Privacy Policy

Nux Supplies Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, purchase products from us, request quotations, arrange collections or deliveries, attend training courses, or otherwise interact with our business.

For privacy-related enquiries, data subject requests or concerns regarding personal information, please contact info@nuxsupplies.com

Data Controller

The data controller responsible for your personal information is:

Nux Supplies Ltd

Company Registration Number: 13040501

ICO Registration Number: XXXXXXXXX

1 Weir Road

Balham

London

SW12 0LT

Email: info@nuxsupplies.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.

Complaints

If you have any concerns about how we use your personal information, please contact us first using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Identity Data

• First name
• Last name
• Company name
• Job title (where applicable)

Contact Data

• Email address
• Telephone number
• Billing address
• Delivery address
• Collection details where relevant

Transaction Data

• Products purchased
• Order details
• Delivery information
• Collection records
• Payment status
• Training course bookings

Technical Data

• Internet Protocol (IP) address
• Browser type and version
• Device information
• Operating system
• Website usage information

Usage Data

• Information about how you use our website
• Pages visited
• Time spent on pages
• Navigation patterns
• Feedback and reviews

Special Category Data

We do not intentionally collect special category personal data such as information relating to health, ethnicity, religion, political opinions, or sexual orientation.

Feedback & Reviews

Where you choose to submit reviews, ratings, testimonials or feedback through our website, we may collect and store the information you provide, including your name, company name and review content.

Information You Provide Directly

We collect personal information when you:

• Submit a contact form
• Request a quotation
• Purchase products through our website
• Arrange delivery or collection
• Contact us by telephone or email
• Register for training courses
• Provide feedback or make a complaint
• Submit reviews, ratings or testimonials

Information Collected Automatically

When you visit our website, we may automatically collect technical information through:

• Cookies
• Google Analytics
• Server logs
• Similar technologies

Further information is available in our Cookie Policy.

Information from Third Parties

We may receive information from:

• Payment processing providers
• Delivery providers
• Website hosting providers
• Analytics providers
• Training partners where necessary to administer training and certification programmes

If You Do Not Provide Information

If you do not provide information that we reasonably require, we may be unable to:

• Respond to your enquiry
• Provide quotations
• Process your order
• Deliver products
• Arrange collections
• Register you for training courses

We only process personal information where we have a lawful basis to do so.

Responding to Enquiries

We use your information to:

• Respond to enquiries
• Provide quotations
• Supply requested information

Lawful Basis: Taking steps prior to entering a contract.

Processing Orders

We use your information to:

• Process purchases
• Arrange deliveries
• Manage collections
• Process refunds and returns
• Maintain transaction records

Lawful Basis: Performance of a contract.

Training and Certification

We use your information to:

• Register attendees for training courses
• Record attendance
• Administer certification programmes
• Verify qualifications

Lawful Basis: Performance of a contract and legitimate business interests.

Website Administration

We use information to:

• Maintain website security
• Prevent misuse
• Troubleshoot technical issues
• Improve website performance

Lawful Basis: Legitimate interests.

Analytics

We use Google Analytics and similar tools to understand how visitors use our website and to improve our services.

Lawful Basis: Legitimate interests and consent where required.

Legal and Regulatory Obligations

We may process personal information where necessary to:

• Comply with legal obligations
• Meet accounting and tax requirements
• Defend legal claims
• Prevent unlawful activity

Lawful Basis: Legal obligation and legitimate interests.

Customer Reviews and Feedback

We may use information submitted through reviews, ratings and feedback forms to:

• Display customer reviews on our website
• Improve our products and services
• Respond to customer concerns

Lawful Basis: Legitimate interests.

Where you attend a Restec-approved training course, we may share relevant information with Restec for the purpose of administering training programmes and certifications.

This may include:

• Name
• Company name
• Contact details
• Attendance records
• Certification status

This information may be used to:

• Issue certifications
• Maintain approved installer records
• Verify qualifications
• Provide technical support relating to certified systems

We only share information necessary for these purposes.

Payments made through our website are processed securely by trusted third-party payment providers, including Stripe.
We accept payment by Visa, Mastercard and debit cards.
Nux Supplies Ltd does not store full payment card details on its own systems.

We operate CCTV systems at our premises for:

• Site security
• Crime prevention
• Health and safety
• Protection of staff, customers and property

CCTV footage is accessed only by authorised personnel and retained only for as long as reasonably necessary unless required for investigation or legal proceedings.

Our website uses cookies and similar technologies to:
• Operate the website effectively
• Understand website usage
• Improve website performance
• Enhance user experience
We use a cookie consent banner to allow visitors to manage their cookie preferences. Non-essential cookies will only be placed on your device after you have provided your consent through the cookie banner. You may change your preferences at any time through the cookie settings available on our website or through your browser settings.
For detailed information about the cookies we use, the purposes for which they are used, and how to manage them, please see our Cookie Policy.

We may share your personal information with:

• Stripe and other payment service providers
• Delivery and logistics providers
• Website hosting providers
• IT support providers
• Analytics providers
• Professional advisers such as accountants, insurers and solicitors
• HM Revenue & Customs and other regulators where required
• Restec where necessary for training and certification purposes

We do not sell your personal information.
Where third parties process information on our behalf, they are required to protect it and only use it in accordance with our instructions.

Some service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws. These safeguards may include the use of UK-approved contractual clauses, adequacy regulations, or other lawful transfer mechanisms.
We only transfer personal information where necessary to provide our services, process payments, administer training programmes, operate our website, or comply with legal obligations.
This may include service providers such as Google Analytics and Stripe.

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

These measures include secure systems, restricted access controls and appropriate security procedures.

We retain personal information only for as long as necessary.
Typical retention periods include:

• Contact form enquiries: up to 24 months
• Customer transaction records: 6 years
• Accounting records: 6 years
• Training and certification records: as long as required to verify certification status
• CCTV footage: typically 30–90 days unless required for investigation

Retention periods may be extended where required by law or where necessary to establish, exercise or defend legal claims.

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Restrict processing in certain circumstances
• Object to processing in certain circumstances
• Request transfer of your information to another organisation where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:
info@nuxsupplies.com

It is important that the personal information we hold about you is accurate and current.
Please notify us if your details change so that we can keep our records up to date.
Nux Supplies Ltd
Company Registration Number: 13040501
1 Weir Road
Balham
London
SW12 0LT